General Terms and Conditions with Customer Information

Table of Contents

1. Scope
2. Conclusion of the Contract
3. Right of Cancellation
4. Prices and Payment Terms
5. Delivery and Shipping Terms
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Applicable Law
12. Place of Jurisdiction
13. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) of Lenabo GmbH (hereinafter referred to as the “Seller”) apply to all contracts for the delivery of goods concluded between a consumer or business customer (hereinafter referred to as the “Customer”) and the Seller with regard to the goods displayed by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.

1.2 These Terms and Conditions apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated.

1.3 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.

1.4 A business customer within the meaning of these Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2) Conclusion of the Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but are intended to enable the Customer to submit a binding offer.

2.2 The Customer may submit the offer using the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping basket and completing the electronic ordering process, the Customer submits a legally binding contractual offer relating to the goods contained in the shopping basket by clicking the button that completes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days:

• by sending the Customer a written order confirmation or an order confirmation in text form, such as by fax or email, whereby receipt of the order confirmation by the Customer is decisive;
• by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive; or
• by requesting payment from the Customer after the Customer has placed the order.

If more than one of the above alternatives applies, the contract is concluded at the time when the first of the above alternatives occurs. The period for accepting the offer begins on the day after the Customer submits the offer and ends at the end of the fifth day following submission of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal User Agreement, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full, or, if the Customer does not have a PayPal account, subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time when the Customer clicks the button that completes the ordering process.

2.5 When an offer is submitted using the Seller’s online order form, the text of the contract is stored by the Seller after the contract has been concluded and is sent to the Customer in text form, for example by email, fax or letter, after the Customer has submitted the order. The Seller does not make the text of the contract accessible beyond this.

2.6 Before submitting a binding order using the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. The browser’s zoom function may be an effective technical means of identifying input errors more easily, as it enlarges the display on the screen. During the electronic ordering process, the Customer may correct their entries using the usual keyboard and mouse functions until they click the button that completes the ordering process.

2.7 The German language is available for the conclusion of the contract.

2.8 Order processing and contact generally take place by email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

3) Right of Cancellation

3.1 Consumers are generally entitled to a right of cancellation.

3.2 Further information about the right of cancellation can be found in the Seller’s cancellation policy.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices that include statutory value-added tax. Any additional delivery and shipping costs are stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, charges for transferring money through credit institutions, such as transfer fees or exchange-rate fees, as well as import duties or taxes, such as customs duties. Such costs relating to money transfers may also arise where delivery is not made to a country outside the European Union but the Customer makes payment from a country outside the European Union.

4.3 The available payment method or methods are communicated to the Customer in the Seller’s online shop.

4.4 If a payment method offered through the “PayPal” payment service is selected, payment is processed through PayPal, which may also use the services of third-party payment service providers. If the Seller also offers payment methods through PayPal under which the Seller makes an advance payment to the Customer, such as purchase on account or payment by instalments, the Seller assigns the payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically identified to the Customer. Before accepting the Seller’s declaration of assignment, PayPal or the payment service provider commissioned by PayPal carries out a credit check using the Customer data transmitted. The Seller reserves the right to refuse the selected payment method if the result of the check is negative. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or according to the agreed payment intervals. In this case, the Customer can make payment with debt-discharging effect only to PayPal or to the payment service provider commissioned by PayPal. However, even if the claim has been assigned, the Seller remains responsible for general customer enquiries, for example regarding the goods, delivery time, shipping, returns, complaints, cancellation declarations and returns, or credit notes.

4.5 If a payment method offered through the “Shopify Payments” payment service is selected, payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). The individual payment methods offered through Shopify Payments are communicated to the Customer in the Seller’s online shop. Stripe may use additional payment services to process payments, for which special payment terms may apply and about which the Customer may be informed separately. Further information about “Shopify Payments” is available online at https://www.shopify.com/legal/terms-payments-de.

4.6 If a payment method offered through the “Stripe” payment service is selected, payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). The individual payment methods offered through Stripe are communicated to the Customer in the Seller’s online shop. Stripe may use additional payment services to process payments, for which special payment terms may apply and about which the Customer may be informed separately. Further information about Stripe is available online at https://stripe.com/de.

4.7 If the credit card payment method via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). Stripe reserves the right to carry out a credit check and to refuse this payment method if the credit check is negative.

5) Delivery and Shipping Terms

5.1 If the Seller offers shipment of the goods, delivery is made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address stated in the Seller’s order processing system is decisive when processing the transaction. However, if PayPal is selected as the payment method, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer bears the reasonable costs incurred by the Seller as a result. This does not apply to the costs of the initial shipment if the Customer validly exercises their right of cancellation. If the Customer validly exercises their right of cancellation, the provision regarding return costs contained in the Seller’s cancellation policy applies.

5.3 If the Customer acts as a business customer, the risk of accidental loss and accidental deterioration of the goods sold passes to the Customer as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution appointed to carry out shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold generally passes only when the goods are handed over to the Customer or to a person authorised to receive them. Notwithstanding the above, the risk of accidental loss and accidental deterioration of the goods sold also passes to a consumer as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution appointed to carry out shipment if the Customer has commissioned that forwarding agent, carrier or other person or institution to carry out shipment and the Seller did not previously identify that person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event that the Seller itself is not supplied correctly or properly. This applies only if the failure to deliver is not the Seller’s responsibility and the Seller has, with due care, concluded a specific covering transaction with the supplier. The Seller will make all reasonable efforts to obtain the goods. If the goods are unavailable or only partially available, the Customer will be informed immediately and any consideration already paid will be reimbursed immediately.

5.5 Collection in person is not possible for logistical reasons.

6) Retention of Title

If the Seller makes an advance delivery, the Seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)

Unless otherwise provided below, the statutory provisions on liability for defects apply. Notwithstanding the above, the following applies to contracts for the delivery of goods:

7.1 If the Customer acts as a business customer:

• the Seller may choose the type of subsequent performance;
• for new goods, the limitation period for claims for defects is one year from delivery of the goods;
• for used goods, claims for defects are excluded;
• the limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.

7.2 The limitations of liability and reductions of limitation periods set out above do not apply:

• to claims by the Customer for damages and reimbursement of expenses;
• if the Seller has fraudulently concealed the defect;
• to goods that have been used for a building in accordance with their customary manner of use and have caused the building to be defective;
• to any obligation of the Seller to provide updates for digital products in the case of contracts for the delivery of goods with digital elements.

7.3 In addition, for business customers, the statutory limitation periods for any statutory right of recourse remain unaffected.

7.4 If the Customer is a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the Customer is subject to the commercial duty to inspect and give notice of defects in accordance with Section 377 HGB. If the Customer fails to comply with the notification obligations regulated therein, the goods are deemed to have been approved.

7.5 If the Customer acts as a consumer, the Customer is requested to report delivered goods with obvious transport damage to the delivery service and to inform the Seller accordingly. If the Customer fails to do so, this has no effect whatsoever on the Customer’s statutory or contractual claims for defects.

8) Liability

The Seller is liable to the Customer for all contractual, quasi-contractual and statutory claims, including claims in tort, for damages and reimbursement of expenses as follows:

8.1 The Seller has unlimited liability on any legal basis:

• in cases of intent or gross negligence;
• in cases of intentional or negligent injury to life, limb or health;
• on the basis of a guarantee, unless otherwise stipulated in this regard;
• on the basis of mandatory liability, such as under the German Product Liability Act.

8.2 If the Seller negligently breaches a material contractual obligation, liability is limited to the foreseeable damage typical of the contract, unless unlimited liability applies under the preceding clause. Material contractual obligations are obligations imposed on the Seller by the content of the contract in order to achieve the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on compliance with which the Customer may regularly rely.

8.3 In all other respects, liability on the part of the Seller is excluded.

8.4 The above liability provisions also apply with regard to the Seller’s liability for its agents and legal representatives.

9) Redemption of Promotional Vouchers

9.1 Vouchers issued by the Seller free of charge as part of promotional campaigns for a specified period of validity and which cannot be purchased by the Customer (hereinafter referred to as “Promotional Vouchers”) may be redeemed only in the Seller’s online shop and only during the specified period.

9.2 Promotional Vouchers may be redeemed only by consumers.

9.3 Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the Promotional Voucher.

9.4 Promotional Vouchers may be redeemed only before completion of the ordering process. Subsequent offsetting is not possible.

9.5 Only one Promotional Voucher may be redeemed per order.

9.6 The value of the goods must be at least equal to the value of the Promotional Voucher. Any remaining credit will not be reimbursed by the Seller.

9.7 If the value of the Promotional Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.

9.8 The credit balance of a Promotional Voucher will neither be paid out in cash nor bear interest.

9.9 The Promotional Voucher will not be reimbursed if the Customer returns goods paid for in full or in part using the Promotional Voucher as part of the Customer’s statutory right of cancellation.

9.10 The Promotional Voucher is transferable. The Seller may discharge its obligations by providing performance to the respective holder who redeems the Promotional Voucher in the Seller’s online shop. This does not apply if the Seller knows or, through gross negligence, is unaware that the respective holder is not entitled to use the voucher, lacks legal capacity or lacks authority to represent another person.

10) Redemption of Gift Vouchers

10.1 Vouchers that can be purchased through the Seller’s online shop (hereinafter referred to as “Gift Vouchers”) may be redeemed only in the Seller’s online shop, unless otherwise stated on the voucher.

10.2 Gift Vouchers and remaining balances on Gift Vouchers may be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances will be credited to the Customer until the expiry date.

10.3 Gift Vouchers may be redeemed only before completion of the ordering process. Subsequent offsetting is not possible.

10.4 Only one Gift Voucher may be redeemed per order.

10.5 Gift Vouchers may be used only to purchase goods and may not be used to purchase additional Gift Vouchers.

10.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.

10.7 The credit balance of a Gift Voucher will neither be paid out in cash nor bear interest.

10.8 The Gift Voucher is transferable. The Seller may discharge its obligations by providing performance to the respective holder who redeems the Gift Voucher in the Seller’s online shop. This does not apply if the Seller knows or, through gross negligence, is unaware that the respective holder is not entitled to use the voucher, lacks legal capacity or lacks authority to represent another person.

11) Applicable Law

All legal relationships between the parties are governed by the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. In the case of consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

12) Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the Seller’s registered office is the exclusive place of jurisdiction for all disputes arising from this contract. If the Customer’s registered office is outside the territory of the Federal Republic of Germany, the Seller’s registered office is the exclusive place of jurisdiction for all disputes arising from this contract where the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. In the above cases, however, the Seller is in all circumstances also entitled to bring proceedings before the court at the Customer’s registered office.

13) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

Last updated: 29 October 2025, 07:00:31