Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the final item.

To exercise your right of cancellation, you must inform us:

Lenabo GmbH
Am Hauptbahnhof 6
53111 Bonn
Germany

Tel.: 0228 902 44 787
Email: info@lenabo.com

of your decision to cancel this contract by means of a clear statement, for example a letter sent by post or an email. You may use the attached model cancellation form for this purpose, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You are responsible for the direct costs of returning the goods.

You are liable for any diminished value of the goods only where that diminished value results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

B. Cancellation Form

To cancel the contract, please complete this form and return it to us.

To:

Lenabo GmbH
Am Hauptbahnhof 6
53111 Bonn
Germany

Email: service@lenabo.com

I/We (*) hereby give notice that I/we (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

_______________________________________________________

_______________________________________________________

Ordered on (*) __________________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s)
(Only required if this form is submitted on paper)

_________________________
Date

(*) Delete as appropriate

Last updated: 29 October 2025, 06:30:35